Privacy Policy

Home Match (Pty) Ltd is the responsible party as defined under POPIA. We collect and process personal information to operate our domestic worker and nanny job board platform.

Information Officer: The Home Match team · Contact us

From Candidates: Full name, contact details (phone, WhatsApp, email), location, nationality, work permit status, employment history, skills, profile photo, introduction video, CV, certificates, and references. This information is provided voluntarily during the application process.

From Families: Name, email address, and payment information (processed securely by PayFast — we do not store card details). We also collect information about profiles viewed and unlocked.

Automatically: We collect standard web usage data (page views, session information) to improve the platform. We do not use tracking pixels or sell data to advertisers.

We process personal information for the following purposes:

• Matching candidates with families seeking domestic workers and carers
• Verifying candidate eligibility and suitability for listing
• Processing payments and managing credit purchases
• Sending transactional communications (application updates, payment receipts)
• Improving and operating the platform
• Complying with legal obligations

Upon profile approval, a candidate's public profile (name, role, location, skills, photo) is made visible to all registered families on the platform. A candidate's full contact details and references are only revealed to a family after that family has purchased a credit and used it to unlock the candidate's profile.

Candidates consent to this sharing as part of the application process (POPIA consent). This consent can be withdrawn at any time by contacting us.

Candidate profiles are retained for as long as the candidate wishes to remain on the platform, or for a maximum of 2 years after the last update if no response is received to a renewal request. Families' account data is retained for the duration of the account and for a period of 5 years thereafter for legal and financial record-keeping purposes.

Payment transaction records are retained for 7 years as required by South African financial regulations.

You have the right to:

• Request access to your personal information held by us
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Withdraw consent to processing at any time
• Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, contact us.

We take reasonable technical and organisational measures to protect your personal information against loss, theft, and unauthorised access. Sensitive data (contact details, documents) is stored securely and is only accessible to authorised platform administrators and, after unlock, to the purchasing family.

Payment processing is handled by PayFast, a PCI-DSS compliant payment gateway. We do not store payment card details.

We use the following third-party services: PayFast (payment processing), Base44 (platform infrastructure and hosting). These parties process data on our behalf and are bound by appropriate data processing agreements.

You may contact the Information Regulator (South Africa) if you believe your rights under POPIA have been violated: www.justice.gov.za/inforeg

We may update this Privacy Policy periodically. Significant changes will be communicated via email to registered users. Continued use of the platform after changes constitutes acceptance.