Refund Policy

Home Match offers once-off credit packages (Starter, Standard, and Premium) that allow families to unlock full candidate profiles. Each credit unlocks one candidate profile, revealing contact details, references, CV, and introduction video.

All credit packages are valid for 3 (three) months from the date of purchase. Unused credits expire at the end of this validity period and are forfeited. No refund is provided for expired unused credits.

The expiry date of your package is displayed in your account and included in your purchase confirmation email.

We offer refunds in the following circumstances only:

• Technical failure: If a credit was deducted but the profile was not successfully unlocked due to a platform error, we will restore the credit or issue a refund for that credit.
• Duplicate charge: If you were charged more than once for the same transaction due to a payment processing error.

We do not offer refunds for:

• Change of mind after purchasing a package
• Profiles that were unlocked but did not result in a successful hire
• Expired credits
• Partial refunds for partially used packages

To request a refund, contact us within 7 days of the relevant transaction with your order reference number and a description of the issue.

We will assess your request within 5 business days and respond with our decision. Approved refunds will be processed back to the original payment method within 5–10 business days.

Nothing in this Refund Policy limits your statutory rights under the South African Consumer Protection Act, 2008 (CPA). Where applicable, you may be entitled to additional remedies under the CPA.

For refund queries, contact us.